Color My StoryColor My Story

Refund Policy

Last updated: November 16, 2025

Overview

At Color My Story, operated by DRVN bv, we want you to be satisfied with our service. This Refund Policy explains when and how you can request a refund for purchased credits.

Company Information:
DRVN bv
Wippelgem Dorp 63
9940 Evergem, Belgium
Company Number: BE0838.468.097

Please read this policy carefully before making a purchase.

Eligible Refunds

You may be eligible for a refund in the following situations:

Automatic Refunds - Technical Failures

Credits are automatically refunded to your account when a generation fails due to technical issues on our end, including:

  • Server errors preventing generation
  • AI service unavailability
  • System failures during processing

These refunds happen automatically and immediately restore credits to your account.

Manual Refunds - Unused Credits

You may request a refund for unused credits within 30 days of purchase if:

  • You have not used any of the purchased credits
  • You are dissatisfied with the service before using it
  • You purchased credits by mistake

Case-by-Case Refunds

We may consider refund requests on a case-by-case basis for:

  • Quality issues with generated content (subject to review)
  • Service disruptions affecting your experience
  • Other exceptional circumstances

These requests will be evaluated individually based on the specific situation.

Refund Process

Credit Refunds (Automatic)

When a generation fails due to technical issues:

  1. The system automatically detects the failure
  2. Credits are immediately returned to your account
  3. You receive a notification of the refund
  4. You can use the refunded credits immediately

Payment Refunds (Manual)

For approved payment refund requests:

  1. We review your refund request within 2-3 business days
  2. If approved, we process the refund through our payment provider (Polar)
  3. Refunds are issued to your original payment method
  4. You receive a confirmation email

Timeframes

Request Window

  • Unused credit refunds: Within 30 days of purchase
  • Quality-related refunds: Within 7 days of generation

Processing Time

  • Automatic credit refunds: Immediate
  • Manual review: 2-3 business days
  • Payment refund processing: 5-10 business days

Receipt of Funds

Once a payment refund is processed, the time to receive funds in your account depends on your payment method and financial institution:

  • Credit cards: 5-10 business days
  • Other payment methods: As determined by the payment provider

Non-Refundable Items

The following are generally not eligible for refunds:

Used Credits

  • Credits that have been successfully used to generate content
  • Completed generations, even if you're dissatisfied with the result

Time-Expired Requests

  • Refund requests made after the applicable time window

Subjective Quality

  • Normal variations in AI-generated content quality
  • Personal preference regarding artistic style
  • Creative interpretation differences

User Error

  • Mistakes in prompts or instructions you provided
  • Inappropriate photos uploaded that lead to poor results

However, we encourage you to contact us about any concerns. We'll review each situation individually.

How to Request a Refund

To request a refund, please contact us with the following information:

  • Your account email address
  • Transaction ID or purchase date
  • Number of credits purchased
  • Reason for refund request
  • Any relevant details or screenshots

Contact Methods

We aim to respond to all refund requests within 2-3 business days.

Contact Us

If you have questions about our Refund Policy or need assistance, please contact us:

Related Policies

For more information, please see: